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• Minimum 5-7 years of hands-on experience in Workday
• Preferred: Workday Functional Certifications; Workday Pro certification in one or multiple HCM modules
• Provides Workday subject matter functional expertise for day-to-day support and development including business process configuration, data upload (EIB), testing and other troubleshooting support – specifically for Core HR, Compensation core and advanced Compensation, Talent Management, Time & Absence
• Experience in leading the requirements and discovery session with POCs and present them to HR and technical leaders
• Develops and drives innovative and proactive change efforts for HR process improvements, including enhancements to end user experience
• Participates in deployment of new businesses: map current processes and data, identify gaps with Workday processes, recommend changes, define requirements, configure, test and validate changes
• Assists with bi-annual releases, including analysis of impacts of new functionality, testing of integrations and cross functional up and downstream analysis
• Configure Workday security, including user roles and permissions, data access policies, and integration user accounts
• Provide fixes for Incidents, Service requests and minor enhancements.
• Experience in troubleshooting integration issues, and work with stakeholders for building and troubleshooting integrations, Reports and calculated fields
• Experience in a support environment, using ticketing systems to prioritize, manage, communicate, and resolve issues.
• Experience in understanding and gathering the business requirements, translating them into Functional specifications
• Keep abreast of new Workday features and functionality, and make recommendations on how to leverage them to improve efficiency and effectiveness
• Collaborate with IT and HR teams to resolve cross-functional issues related to Workday

 
Leadership & Communication:

• Ability to work well with different staff levels within and out of core competency
• Communicates in a professional manner when interacting across staff levels and internal/external customers.
• Understands the importance of communicating risk assessment
• Strong verbal and written communication skills
• Strong analytical mind; demonstrated critical thinking and analytic skills with strong problem solving and troubleshooting skills
• Ability to accurately collect information in order to understand and assess the clients’ needs and situation
• Excellent collaborator and a team player
• Ability to prioritize workload and provide timely follow-up and resolution
• Ability to manage confidential and sensitive employee information
• Understanding of HR operations and experience in employee data management
• Ability to understand business priorities and align technology opportunities
• Focus on quality and customer service