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ServiceNow  Tech Lead

·         A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.

·         Supervisory skills and the ability to leverage support from other parts of the organization.

·         Ability to work with all levels of client and internal resources.

·         Ability to organize, delegate, and leverage resources to accomplish objectives.

·         Maintaining and delivering quality metrics, progress and status reporting to customer.

·         Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team.

·         Scope (requirements)/ backlog management, quality management and risks and issues management

·         Experienced of handling ServiceNow development / BAU team as Tech Lead.

·         Able to manage a team with different skills set and give technical guidance to the team.

·         Strong oral and written communication skills with the ability to communicate technical information in non-technical language.

·         Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.

·         Experienced in implementation of ITSM solution using industry best practices.

·         Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)

·         Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

·         Good experience of Service Portal and widget creation

·         Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.

·         Knowledge of Authentication via Auth 2.0, certificates and Mid Server

·         Implemented ServiceNow project in Domain separated instance.

·         Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

·         Good knowledge of MID Server installation and management

·         Experience of custom applications development

·         Experience of LDAP/Active Directory/SSO implementation

·         Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.

·         Experience in working on Performance Analytics

·         Design and modification of ServiceNow Service Portal.

·         Review existing set up and provide best practice recommendations in line with the OEM.

·         Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

·         Experience with HTML coding and Jelly script strongly preferred

Professional

·         5+ years of experience with ServiceNow required.

·         8+ years of experience with IT Industry required.

Academics

·         Certified System Admin

·         CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping

·         ITIL Foundations certification is preferred.

·         Bachelor’s degree or equivalent combination of education and experience.