Hello,
I hope this email finds you well. My name is Aalind Gargav and I am a Technical Recruiter at Empower Professionals Inc. We have a ServiceNow Business Analyst role with our client located in Remote) If you have a matching candidate please send over a resume, after which I will give you a phone call to discuss further.
Role: ServiceNow Business Analyst Location: Remote (Candidates must be located within 50 miles from Plano, TX, Boise, ID, Phoenix, AZ, Pleasanton, CA) Duration: 12+ Months
Requirements: • A Bachelor’s degree in Computer Science or related technical field and 3+ years of related experience • 2-3 years of working experience as a Business Analyst for ITSM, specifically ServiceNow. This includes a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.) • Demonstrated skills in data management, problem-solving, and the ability to work collaboratively within a team or independently. • Strong interpersonal skills with a proven track record working with a variety of personalities and styles. • Skilled in establishing connections with people and managing relationships. • Able to cope with pressure, time-sensitive situations and delivering against deadlines. • Possesses an inclination or passion for resolving problems and enhancing operational processes. • Strong oral and written communication skills • Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint • Familiarity with DevOps, Product Model and/or Agile methodologies • Must be able to support US operations during US Mountain/Pacific time up to 6PM.
Preferred: • 5+ years of working experience as a Business Analyst for ITSM, specifically ServiceNow • ITIL® Foundation Certifications • ServiceNow Vulnerability Response experience • ServiceNow Multi-Source CMDB/CMDB 360 experience • Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.) • Working knowledge of the Common Service Data Model • Exposure to IT Asset Management processes • Knowledge of application architecture and service delivery modeling
I hope this email finds you well. My name is Aalind Gargav and I am a Technical Recruiter at Empower Professionals Inc. We have a ServiceNow Business Analyst role with our client located in Remote) If you have a matching candidate please send over a resume, after which I will give you a phone call to discuss further.
Role: ServiceNow Business Analyst Location: Remote (Candidates must be located within 50 miles from Plano, TX, Boise, ID, Phoenix, AZ, Pleasanton, CA) Duration: 12+ Months
Requirements: • A Bachelor’s degree in Computer Science or related technical field and 3+ years of related experience • 2-3 years of working experience as a Business Analyst for ITSM, specifically ServiceNow. This includes a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.) • Demonstrated skills in data management, problem-solving, and the ability to work collaboratively within a team or independently. • Strong interpersonal skills with a proven track record working with a variety of personalities and styles. • Skilled in establishing connections with people and managing relationships. • Able to cope with pressure, time-sensitive situations and delivering against deadlines. • Possesses an inclination or passion for resolving problems and enhancing operational processes. • Strong oral and written communication skills • Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint • Familiarity with DevOps, Product Model and/or Agile methodologies • Must be able to support US operations during US Mountain/Pacific time up to 6PM.
Preferred: • 5+ years of working experience as a Business Analyst for ITSM, specifically ServiceNow • ITIL® Foundation Certifications • ServiceNow Vulnerability Response experience • ServiceNow Multi-Source CMDB/CMDB 360 experience • Working experience in multiple Cloud Solutions (Azure, Google, Oracle, IBM, etc.) • Working knowledge of the Common Service Data Model • Exposure to IT Asset Management processes • Knowledge of application architecture and service delivery modeling