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• Act as a key driver in defining and refining business requirements for high-impact projects.
• Develop strategic roadmaps to align business goals with technological advancements and customer needs.
• Conduct enterprise-level gap analyses to identify opportunities for growth and process improvements.

• Partner with senior executives, department heads, and cross-functional teams to ensure alignment on project objectives and deliverables.
• Serve as the primary liaison between business units, IT teams, and external vendors, ensuring clear communication and expectation management.

• Provide in-depth analysis and recommendations for banking products, including payments, credit cards, deposits, mortgages, collections, autos, personal loans and mobile apps.
• Stay abreast of industry trends, best practices, and emerging technologies to drive innovation.

• Lead digital transformation initiatives focused on enhancing member experiences through improved online/mobile banking platforms, API integrations, and automation.
• Collaborate with compliance and risk management teams to ensure all solutions meet regulatory and security requirements.

• Oversee the design and implementation of optimized workflows and automated processes.
• Provide detailed business and functional specifications to guide technical teams in delivering high-quality solutions.

• Define and oversee robust testing strategies, including user acceptance testing (UAT), to ensure business goals are met.
• Collaborate with QA teams to validate solutions and ensure seamless implementation.

• Develop comprehensive documentation, including business requirements, system specifications, and user guides.
• Mentor junior analysts and other team members, sharing expertise to build a strong, collaborative team.

Key Banking Products to Support:

• Payments: Real-time payments, bill pay systems, and digital payment solutions.
• Credit Cards: Card management systems, rewards platforms, and fraud prevention tools.
• Deposits: Account origination, maintenance, and digital deposit systems.
• Mortgages: Loan origination systems, underwriting workflows, and servicing platforms.
• Mobile Apps: Enhancing mobile banking functionality, customer journey mapping, and performance optimization.

Qualifications and Experience:
Experience:

• 20+ years in Business Analysis or Business Systems Analysis.
• 15+ years in the banking or financial services domain, with expertise in multiple core banking products.

• Deep understanding of banking products (payments, credit cards, deposits, mortgages, and mobile apps).
• Proven ability to lead enterprise-level business analysis and process improvement initiatives.
• Advanced knowledge of compliance regulations, such as UDAAP, Truth in Savings, and data security protocols.