Blog

Position   Mainframe Support Lead

Location:  San Bernardino, CA
Type : Long term

Need 10+ Years Candidate

Visas : All Except OPT, CPT

Job Description and Requirements:

Mainframe support:

• Supporting Inventory Management(ICOMS), a Mainframe application in SBM.

• Understand requirements and specifications from Business Analyst & end-users

• Analyse , design , debug , test , develop and deploy changes in production based on the User requirements.

• Managing end to end service delivery for the Application Support team including 2 members Offshore team.

• Responsible for Several Iterations of Coding, Compilation, Application Build and Unit testing and delivery of Assigned Modules

• Assist Post-delivery support and troubleshoot current Mainframe environment problems

• Enhance and maintain the existing mainframe applications programs/jobs.

• Interact/ collaborate with other application teams for the new changes and enhancements.

• Do analysis and provided resolution for production issues opened in Incident Management.

• Conduct the monthly business review meetings to demonstrate current active projects and progress to the Client.

• Actively Participate on the CAB approval meetings for new change implementation.

• Production implementation plan creation and implementation of project.

• Project Post implementation support and 24/7 on call production support.

• Troubleshoot and resolve Ad-hoc issues in the system.

• Use Service now effectively to create and maintain the change requests, service requests and incidents.

• Holiday readiness activities like Special Price change schedules and reporting.

Application Support:

• Supporting Warehouse Management Systems (Triceps), which is a Unix based application

• Analyse the complex problems to find its root cause When the warehouse Management System (WMS) applications malfunction.

• Create and maintain the documentation that supports the following Warehouse Management applications – (Vendor Applications)

• Create and maintain the knowledge Base articles for better application support activities.

• Work and coordinate with Vendor teams for change, enhancement, testing & deployment.

• Run UNIX commands, Shell scripting to test and maintain the existing WMS applications.

• Training the Offshore support person on the applications.

• Troubleshoot the problems reported by the users from warehouse.

• Use Service now effectively to create and maintain the change requests, service requests and incidents.

• Conduct periodic Distribution connect meeting with the warehouse supervisors and stakeholders to understand their problems and work with the IT department to resolve the problems.

Skills Required

• IBM Mainframe, COBOL, JCL, Connect Direct, VSAM, Mainframe Coding using COBOL, CICS, TSO/ISPF , Syncsort , Mackinney

• Oracle, SQL , MS SQL, MS SQL Server Management Studio

• Core FTP , SFTP