HI,
This is Sharath from Motive Tech Solutions, We have a job opportunity for you, Once please go through the requirement which is mentioned below and if you are interested please let me know.
Job Title: Business Analyst with Call Center & Mortgage Experience
Location: Lewisville, TX (Hybrid – 3 days onsite)
Rate: $50/hr Max on C2C
Visa: H1B, H4 EAD, GC EAD, USC
Looking for Min 10+ Years of experience candidates only
Key Responsibilities:
- Business Analysis: Gather, analyze, and document business requirements related to call center operations and mortgage processes. Ensure that solutions align with business goals and compliance standards.
- Process Improvement: Identify inefficiencies in call center workflows and mortgage processes. Propose and implement process improvements to enhance operational efficiency and customer satisfaction.
- Stakeholder Collaboration: Work closely with stakeholders, including call center managers, mortgage specialists, and IT teams, to understand business needs and translate them into actionable requirements.
- Data Analysis: Conduct data analysis to identify trends, issues, and opportunities within call center and mortgage operations. Utilize insights to drive strategic decision-making.
- Documentation: Create detailed documentation, including business requirements, process flows, and use cases. Ensure all documentation is clear, concise, and accessible to all stakeholders.
- Testing and Validation: Participate in testing of new solutions or process changes. Ensure that all implementations meet business requirements and function as expected.
- Compliance: Ensure that all processes and solutions comply with mortgage industry regulations and standards.
Qualifications:
Experience:
- Minimum of 10 years of experience as a Business Analyst.
- Strong experience in call center operations.
- Must have experience in the mortgage industry.
Skills:
- Excellent analytical and problem-solving skills.
- Strong knowledge of mortgage processes and regulations.
- Proficient in data analysis and reporting tools.
- Excellent communication and stakeholder management skills.
- Ability to work independently and in a team environment.
Education: Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field is preferred.
Sharath K
Team Lead at Motive Tech