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• Installs and supports MPLS WAN (multiprotocol label switching for a wide area network) and IPsec VPNs.
• Contributes to the network architecture design and supporting network services including domain name system (DNS) and dynamic host configuration protocol (DHCP).
• Uses diagnostic tools to monitor and troubleshoot network and security systems in a large network environment.
• Implements solutions to meet pre-defined requirements.
• Handles testing and implementation of disaster recovery procedures.
• Assists with the selection and implementation of network, communications, security, and system's infrastructure to match the global needs of the company.
• Documents “acceptance test failures” and coordinates with vendors to correct defects.
• Assists with the selection and implementation of network, communication, security, and system's infrastructure to match the global needs of the company.
• Researches and recommends technologies for the development and performance maintenance of Company products.
• Collaborates with colleagues in network engineering and the IT Infrastructure group on related projects as well as proof of concept projects to prove out new technologies and how they may apply to future products.
• Formulates designs by working with vendors and team members.
• Collects and analyses network utilization data; generates periodic reports for management; contributes to cost and technology analysis.
• Executes changes to the environment within appropriate timeframes which may include non-standard business hours.
• Adheres to change management and configuration management policies and procedures.
• Keeps management informed through regular communication and status reports.
• Provides rotational on-call support; responds during non-business hours to calls/texts/emails via a company-issued phone and pager.
• Mentors less experienced network and IT staff; act as a lead in management's absence.
  Racks and cables network/server equipment as needed.

Responsibilities:

• This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor's degree in a related field (or equivalent combination of education and experience) along with 5+ years' related job experience in the duties listed.

(Computer and Technical) Skills – Proficiency required in the following:

• Citrix, NetScaler, Cisco Catalyst/Nexus Switching hardware, ASR/ISR routers, Cisco IOS/NX-OS
  Solaris/Linux/Windows/VMWare SSL Certificate management, Net Flow management and reporting, SNMP, and Shell Scripting
• ITIL and SAS-70
• Networking & routing protocols (EIGRP, OSPF, BGP, Ethernet)
• MS Office and Outlook

Certificates, Licenses, Registrations:

• Cisco (CCNP or CCDP) preferred
• Checkpoint Certifications (CCSA) preferred
• SDWAN (any flavor) preferred