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ServiceNow Lead |
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Visa: |
NOH1B /CPT |
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Location: |
REMOTE |
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Duration: |
6+ Months |
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MOI |
Phone / skype |
Job Responsibilities:
- Assess and advise on platform function, performance, and availability.
- Partner with other business functions to support cross functional projects and modernization initiatives across the organization.
- Work with Architects and Developers to deliver services and tasks using workflows to manage process and meet business requirements.
- Host and participate in project meetings and hold platform governance meetings to ensure proper alignment across multiple functions and towers.
- Manage platform workload and SLA’s. Provide advice on how services are delivered with a vision for improvement.
- Participate in Agile process, story discussions and other Agile process areas.
- Participate in platform upgrades. Guides ITSM implementation tasks including but not limited to configuration, integration, testing, requirements gathering, and solution design. Strong technical acumen and capability, with demonstrated results.
- Experience working with ITSM, HRSD, Strategic Portfolio Management modules.
- Champion ServiceNow space and drive best practices. Provide platform support throughout the organization.
- Identify, research, track, and solve technical platform issues. Responsible for team performance, tracking, quarterly reviews, and other KPI delivery
Skills and Experience Required:
Required:
- 10+ years’ experience increasing management of ServiceNow platform and core process functions.
- Established knowledge of ServiceNow and ITIL.
- Knowledge of standard enterprise hardware, terms, functions, and equipment.
- Strong written and verbal communication skills.
- Skilled servant leader and able to manage a diverse team of IT professionals.
- Experience working with a global team across multiple regions and time zones.
- Experience working in a matrixed organization.
- Working knowledge of various best practice frameworks including ITIL, service management, project management, etc.
Education:
- Bachelor’s degree in computer science or related discipline.
Balraj Singh,
Technical Recruiter
Jersey City, NJ 07307
Email: [email protected]