Hi,
Job Title: IVR Chatbot Developer (Genesys focus)
Location: Hybrid- Newark, NJ
Contract
Requirements:
– Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
– Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect.
– Thorough understanding of Genesys Framework, Integration with internal and external components.
– Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
– Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
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Nagendar Goud Mula Sr. US IT Recruiter linkedin.com/in/nagendar-goud-38680ba6 |