Title: Desktop Support Technician
Location: Des Moines, IA
ONSITE work
Duration: 12 months
Interview: Inperson only
Job Description
The Network Engineer (NE) is responsible for the design, implementation and overall performance, security and availability of the entire LAN/WAN/MAN.
Seeking a dedicated Desktop Support Technician to join the IT Help Desk team.
This position will provide Tier 1 and Tier 2 support to staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed.
The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and remotely.Install, patch, and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.Support Apple devices (iPad, iPhone).Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed.
Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad, iPhone).Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education:Preferred:
4-year degree or equivalent technical study.Certifications:Industry certifications (A+, Network+, MCP, etc.)
Communication:The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.