Hi,
Hope you are doing great,
I Have an opening for my client for Business Analyst (ServiceNow) in LOCATION Remote
Kindly check if you have any consultant available in your bench for the below requirement and share their resume as well along with expected rate and their contact details so that I can discuss the requirement with them.
Position-Business Analyst (ServiceNow)
Location – Remote
Start Date – 8/1/14
Duration – 18months with possibility to extend
Job Summary
The IT Service Management (ServiceNow) Business Analyst is responsible for operational support, administration, and configuration of CPS’s IT service management tool, focusing primarily on ITSM modules. This role involves collaborating with stakeholders to identify and implement improvements, supporting existing processes, and onboarding new service management processes.
Top 5 Skills
- Proficiency with ITIL processes, particularly Request, Problem, Incident, and Change Management.
- Strong oral and written communication skills, capable of explaining complex technical issues to non-technical people and customer needs to technical teams.
- Ability to capture and develop business requirements and translate them into IT specifications.
- Experience managing multiple projects simultaneously
- Familiarity with scripting languages (JavaScript, HTML) and system integration work (e.g., web services, REST API) is a plus
Certifications/Education
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- ITIL Foundation certification or equivalent, or able to obtain within 6 months of hire. ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.
- Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification is preferred.
Experience
- 3-5 years of Information Technology experience, particularly with ITSM and service delivery activities.
- Experience managing and configuring ITSM tools such as ServiceNow.
- 2 years of experience designing and developing process workflows and writing stories.
- 1 year of working on the ServiceNow platform.
Thanks & Regards,
Sandhya Rawat
Exarca Inc,
Contact: +1 469-484-6867 Ext 867
[email protected]
www.linkedin.com/in/sandhya-rawat-961856242
www.exarcainc.com
