Hello,
Hope you are doing well.
Please find the requirement below, if you find yourself comfortable with the requirement please reply with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number 307-216-1114.
Job Title Service Designer
Project Location NYC, Hybrid
Duration 12+ month Contract
Overview:
Seeking a Service Designer to create seamless, client-centered service experiences across multiple channels, including digital and in-person environments. This role involves end-to-end journey mapping, service blueprinting, and close collaboration with cross-functional teams to deliver impactful solutions that meet regulatory and operational standards. Unlike traditional UX/UI roles, this position emphasizes a holistic approach to the entire service process, ensuring cohesive client experiences that support business objectives.
Key Responsibilities:
Customer Journey Mapping: Create comprehensive client journey maps across multiple service touchpoints to identify pain points and opportunities for improvement.
Service Blueprinting: Develop detailed service blueprints to document end-to-end processes, focusing on both client-facing interactions and behind-the-scenes activities essential for operational success.
User-Centered Research: Conduct qualitative and quantitative research to understand client needs, generating personas and insights to inform service design strategies.
Cross-Functional Collaboration: Partner with teams in product, compliance, risk, and IT to ensure service designs align with regulatory and business standards, facilitating a unified approach.
Prototyping and Validation: Develop prototypes and conduct usability testing to iterate on and refine service concepts, focusing on high standards of client experience and compliance.
Continuous Service Improvement: Use client feedback and data to enhance current services, prioritize solutions, and simplify complex processes.
Training and Knowledge Sharing: Educate internal teams on service design principles, fostering a client-centered approach across departments.
Thanks & regards
Vaibhav Singh
Technical Recruiter
JGoldmead Infotech LLC.
Head Office Address- 30 N Gould St Ste R, Sheridan, WY 82801 United States.
Branch Office Address – 47 Tunison Lane Bridgewater NJ 08807 United States.
Direct- 307-216-1114