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Title: JIRA Admin

Location: CHICAGO HEIGHTS, IL (Onsite)

Type/Duration: Contract/Long Term

Experience: 8+ Years

JOB DESCRIPTION:

Responsible for front-end configurations, implementing customization, evaluating, implementing and managing plug-ins, integrations, and for being a go-to source for all Jira related questions and tasks

• SME working with Agile Coaches across the organization to align Jira to our AWOW practices

• Create training material and standard operating procedure documentation

• Provide guidance and direction to less experienced Jira Admins

• Identify, test and recommend new plugins to meet project requirements

• Install, manage and administer Jira add-ons, plugins, and extensions

• Troubleshoot application issues and add-on integration issues in Jira working with Atlassian support

• Gather requirements for business processes, and determine ways to optimize/improve Jira setup and workflows, as well as identify where functionality can/cannot meet user requests

• Support users by giving guidance to develop advanced filters and queries in Jira for dashboard and report creation

• Automate manual processes, data migration routines and extract data for reporting and analytics purposes

• Provide assistance in the management and support of integrations between tools in development landscape, including : Jira, GIT, Miro, Servicenow, Okta

• Create and manage security schemes, custom fields and configurations

• Provide User Management and support for users, manage system access across groups to ensure compliance, and maintain best practices.