Blog

 

Hello
My name is Bajrang Yadav and I am an Account Manager at Enterprise Solutions. I am reaching out to you on an exciting job opportunity with one of our clients.

 
Position:           IVR QA Lead
Location:           Charlotte, NC
 

Job description

•    Support supervisor in requirement workshops/ current system study, analyze the, identify high level process/system changes, define and document the problem based on client and supervisor inputs. 
•    Provide coordination support for offshore resources. Attend hand-off call with offshore managers both towards their shift start and end time. 
•    Review/analyze requirements specifications from the business needs, support creation of to-be flows, configuration Sheets, specification documents, fit gap analysis documentation etc. and define/review detailed functional/process, infrastructure, security design. 
•    Prepare/review the system appreciation documents, support the creation of client training material and conduct reverse knowledge transfer. Write test plans/cases, perform testing and resolve issues. 
•    Check Non-functional requirements of the system. 
•    Provide inputs to supervisor on solution alternatives based on research and build proof-of-concepts. gather both technical and functional requirements. 
•    Create innovative high quality and defect-free solutions to meet our clients’ business needs. 
 
Skills Required:
•    8 – 10 years IT Experience with 5+ years in Testing and working on tools like ALM
•    3+ years Cyara or any other IVR Automation experience
•    Experience in onshore/offshore coordination leading large onsite + offshore teams.
•    Good working understanding of Kubernetes/Docker
•    Extensive experience in testing Webservices both SOAP and REST
•    5+ years’ experience writing complex SQL queries.
•    Extensive experience in working with Unix systems.
•    Good understanding of Agile & Jira tool
•    Telecom/Cable Domain background and testing experience on IVR would be beneficial.

Best Regards,
   Bajrang
   ( Account Manager )
   
    [email protected]  
   Enterprise Solutions, Inc.
   www.enterprisesolutioninc.com