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Position: ITSM Servicenow Project Manager
Location: Remote/Mclean, VA/Plano, TX
Duration: Long term
Role Overview
Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.
Job Description:
- Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.
- Managing several key/strategic projects at any given point in time preferably for ITSM
- Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.
- Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
- Maintaining strong business communication, presentation, and conflict management
- Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level
- Managing relationships & status reporting within the organization, with clients & applicable third parties
- Managing internal and external dependencies for the projects
- Create and track a plan to deliver the program goals, including the technical implementation plan.
- Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.
- Scope (requirements)/ backlog management, quality management and risks and issues management
- Create & manage end-to-end program plans.
- Accountable for end-to-end delivery of overall project
- Accountable & lead to deliver agreed solutions with agreed quality.
Desired Skills/Requirements
- Graduate (minimum), MBA (IT/Operations) is preferred.
- 8-10 years of minimum project management experience in IT
- ITIL® or ITSM certifications preferred. PMP certification is desirable.
- Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)
Regards
Sagar Bhardwaj
Sr. Technical Recruiter
300 Alexander Park |Suite #200|Princeton , NJ 08540
Office: +1 7324521006 Ext238
Email: [email protected]| URL: http://www.diverselynx.com