Job Title- Infrastructure Solutions Architect
Job Location- Richmond, Virginia-(Hybrid)
Duration- 12 Months
Role Description:
– Responds to Tier 1 support requests.
– Provides exceptional customer service.
– Communicates effectively with teammates and customers of varying levels of technical expertise.
– Responds to all break/fix requests associated with end user resources.
– Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
– Maintains up-to-date project and architecture documentation.
– Maintains up-to-date inventory and maintenance records.
– Monitors system resources for server/service anomalies.
– Resolves connection issues between users and resources.
– Maintains detailed change history of changes.
– Supports team efforts to improve cybersecurity controls and defenses.
– Supports team efforts for threat hunting and mitigation.
– Manages time and resource constraints.
Required/Desired Skills:
| Skill | Required /Desired | Amount | of Experience |
| Firewall Administration | Highly desired | 3 | Years |
| Network Monitoring | Required | 3 | Years |
| Help Desk Support | Required | 7 | Years |
| Customer Service | Required | 7 | Years |
| Desktop/Laptop/Server Hardware | Required | 5 | Years |
| Desktop/Server Applications | Required | 5 | Years |
| Virtualization | Required | 3 | Years |
| Backup and Recovery | Required | 5 | Years |
| Cybersecurity | Highly desired | 3 | Years |
| Audio-Video Support | Nice to have | 3 | Years |
| Database Administration | Nice to have | 3 | Years |
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Warm Regards,
Mohammad Uman
Sr-Â Technical Recruiter
Email: [email protected]