Candidate must live in Raleigh, NC during the entire duration of the project
Incident Manager
NCDIT – Technical Specialist- Senior (759656)
Raleigh, NC
3 months with extensions
Incident Manager
NCDIT – Technical Specialist- Senior (759656)
Raleigh, NC
3 months with extensions
This is senior level position, must have 15 years experience
Required Skills:
4-6 years of experience in Incident Management.
• Proficient understanding of ITIL principles.
• Experience with ServiceNow ticketing system.
• Knowledge of MS Office Suite including Outlook, Visio, PowerPoint, Excel, etc. •
Strong communication skills with the ability to interact effectively across all levels of leadership.
• ITIL certification is highly desirable.
• Previous experience in State Government is an advantage.
• Proven track record of developing and providing service level agreements and resolving IT incidents.