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Hi,

Please share me suitable profile for below position, must mention candidate location and visa status.

Title: ServiceNow Lead Developer
Location -Remote

Duration: Long term

Must Have Skills –
SNOW: 10+ Years
Field Service Management (FSM) : 8+ Years
FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management: 8+ Years

Domain Experience (If any) – Telecom Preferred but not mandatory
Must have Certifications – CSA (Certified System Administrator) and CAD (Certified Application Developer) are required.

FSM-specific certifications are a plus.

We are seeking an experienced ServiceNow Lead Developer with a strong background in Field Service Management (FSM) to lead the design, architecture, and implementation of FSM solutions. The ideal candidate will have a deep understanding of ServiceNow's FSM capabilities and related ServiceNow applications, coupled with a robust technical foundation to deliver best-in-class solutions that improve field service delivery, operational efficiency, and customer satisfaction.
Key Responsibilities:
1. Solution Architecture and Design
o Lead the architecture and design of ServiceNow FSM solutions, aligning with business requirements, industry standards, and best practices.
o Translate business needs into technical specifications, workflows, and integrated solutions.
o Design and implement efficient workflows, resource allocation, and technician scheduling to optimize field operations.
2. FSM Module Expertise
o Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options.
o Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup.
o Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management.
3. Technical Implementation and Customization
o Implement and customize ServiceNow FSM solutions, including scripting, configuration, and integration with external systems (ERP, CRM, IoT platforms).
o Develop custom workflows, automation, and mobile functionality for field technicians to improve the end-to-end FSM experience.
o Provide guidance on JavaScript, AngularJS, REST, SOAP, and other relevant scripting and integration technologies.
4. Performance Optimization and Best Practices
o Conduct performance testing and optimization to ensure the FSM module operates efficiently and meets service level agreements (SLAs).
o Identify and address performance bottlenecks, ensuring scalability and reliability for high-volume field service operations.
o Establish and enforce best practices for ServiceNow FSM implementations, including data model design, security, and change management.
Required Skills and Experience:
• Technical Expertise in ServiceNow FSM: Extensive experience with the Field Service Management module, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory.
• ServiceNow Platform Knowledge: Proficiency with ServiceNow platform components such as ITSM, CSM, ITOM, and Asset Management, as well as CMDB and integrations.
• Scripting and Development: Strong skills in JavaScript, AngularJS, and ServiceNow scripting, including business rules, client scripts, and UI policies.
• Integrations: Hands-on experience with REST, SOAP, and APIs, integrating FSM with other platforms (e.g., ERP, IoT).
• ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.
• Field Service Industry Knowledge: Understanding of field service workflows, scheduling, inventory management, and resource allocation.
• Project Management and Agile Methodology: Familiarity with Agile frameworks and experience leading or managing ServiceNow projects.
Preferred Qualifications:
• Experience with IoT integrations in FSM to enhance asset monitoring and predictive maintenance.
• Experience with ServiceNow Application Portfolio Management (APM) and Performance Analytics to measure FSM outcomes.
• ServiceNow Certified Implementation Specialist – FSM or other relevant ServiceNow certifications.
Key Competencies:
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, able to engage effectively with both technical and business stakeholders.
• Proven ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality, scalable solutions.

Thanks,

Rajinikanth Lakka

Recruitment Lead

Email: [email protected]