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Technical Business Analyst

Long term contract

Harrisburg, PA (Candidates MUST already be Pennsylvania residents and local to Harrisburg, PA. NO EXCEPTIONS!!!)

No USC/GC/H1B

Our government client is seeking a Technical Business Analyst to join their team on a long-term contract.

This position is mostly remote, however there will be some onsite requirements. As such, candidates must be PA residents and within a commutable distance to Harrisburg, PA.

This position involves working and coordinating with several teams including but not limited to – HHSDC network, desktop, security, Business Relations, executive leadership, PMO, QA program and vendors. Excellent written and verbal communication skills are essential for this position.

OBJECTIVES OF ENGAGEMENT
The primary objective of this engagement is to provide functional, operational, basic technical support, and first level triage of tickets raised by the program. Additionally, this resource will work with vendors and QA technical lead to plan and execute software releases for the OQA’s applications.

OPERATIONAL REQUIREMENTS
Generally, the contractor will perform the following tasks:

• Coordinate with stakeholder teams across business and technical units to provide support to all OQA’s applications
• Provides daily production support, conduct initial/first level triage of the tickets and issues reported by various teams. Coordinate with the OQA’S technical lead in resolving the issues. Additionally, redirect the tickets as appropriate to other teams, as necessary for the QA applications.
• Act as a Functional SME for all QA applications.
• Act as a release manager for the QA applications. This involves, coordinates application deployments/changes working with QA program and managers. Such changes include downloading the release software from the vendor location, versioning the changes, create tasks in Azure DevOps, work with HHSDC database and web teams to complete deployment. Also notifies the appropriate manager(s) when these actions are taken.
• Works with ADA to create a plan, prepare responses to the change control board questionnaire, prepare CCB addendum for each migration to test and production environments.
• Work with QA technical SME to plan, coordinate and collect business requirements for the legacy QA applications that require technology refresh. Work with the program and other stakeholders to plan platform migration, create test cases, conduct acceptance testing and support production deployment.
• Understand the QA’s business so that the incoming tickets/requests can be prioritized and processed in the order they are received and according to the criticality/severity of the issue.
• Review all deliverables submitted by the vendors, work with program and IT teams to plan testing/testing schedules, identify windows for code deployment during testing and coordinate production deployment.
• Ability and proven experience in coordinating large scale technical implementations/upgrades across large teams consisting of 300 + users – such as and not limited to – server upgrades, server migrations, system software upgrades, custom software upgrades on both central servers and client desktops spanning across Client locations.
• Maintain technical and user documentation relative to Information Technology requirements for QA applications as needed
• Work with ITM and ADA to create reminders, create HH IT Communication message for emergency and planned outages.
• Proactively identify issues that could impact QA’s business and address them
• Identify risks, work with all stakeholders to identify mitigation strategy and address them.
• Demonstrates effective communication abilities.
• Basic understanding of Microsoft technology – such as – .NET Framework, ASP.NET, VB.NET, IIS, Oracle, SQL Server is required
• Work experience required in using, managing, and organizing work items, work item assignment, updating the Epics, User Stories, Tasks and Bugs in Azure DevOps.
• Gain QA’s business knowledge quickly and frequently follow updates published in CMS Govt website. Gather details relevant/that could impact QA applications, work with concerned teams and stake holders to update the applications as per the CMS updates/guidelines.
• Manages expectations of the program by providing timely feedback and status updates on work assignments.
• Maintains and shares operational documentation in a consistent and organized manner.
• Frequent migration of the application and maintenance support during off business hours or weekends.

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS
This position requires a high degree of business and technical knowledge, skill, leadership, dedication, and ability to take initiative. Ability to ramp up quickly and perform independently is essential. Familiarity and experience with the QA is considered important.

Technical skills required are:
• 5 + years of experience with foundational understating in programming languages – VB.Net, C#, Visual Basic, Classic ASP, .Net Framework versions and IIS is required.
• 5 + years of experience with foundational understanding in Relational databases – Oracle, SQL Server, MySQL is required. Hands on experience writing and executing complex SQL queries and understanding database functions, stored procedures, views, and data models is required.
• Ability to triage and provided first level of technical support when trouble shooting issues.
• Basic knowledge of operating systems, specifically Microsoft desktop and server OS is required.
• Familiarization with software development methodologies including Agile Development, DevOps, Waterfall, and Rapid application development is required.
• Conduct and coordinate manual testing, ability to understand automated test scripts and have fundamental knowledge of automated testing.

Functional skills required are:
• 5 + years of experience in working with large group of stakeholders, timely coordination with stakeholders in troubleshoot issues and devising solutions to the problems. This includes evaluating problems, determining solutions(s), presenting benefits and drawbacks to each approach, and predicting outcomes.
• Strong research skills including not limited to – asking right questions, gathering relevant information from appropriate resources, developing hypothesis, and writing comprehensive reports and documents.
• Strong documentation skills and experience working with system documentation, user documentation, process documentation, source code documentation is required. Additionally, ability to review documentation provided by the vendor including but not limited to Change Request Forms, Release schedule and timelines, test plans and other deliverables is required.
• Strong communication skills, and act as liaison between technical and non-technical teams with proven experience communicating complex and technical concepts in ways that are easy to understand for non-technical teams members is required.

Title: Scrum Test Lead/QA Lead

Anticipated Start Date: 8/26/24

Duration: Long Term Contract

Location:  Hybrid.  Candidates MUST live within a reasonable commuting distance to Harrisburg, PA, 25% onsite. Otherwise, remote.)

 No. USC/GC/H1-B

Note: Qualified candidates must possess 8+ years of QA experience and have demonstrated ADO proficiency. Prior experience working with SAP projects is highly desirable.

Our Client is seeking a skilled Scrum Test Lead resource to join their team! An overview of this opportunity is as follows:

Description of Duties

• Follow the SDLC process to achieve goals in a timely manner, maintain quality, and keep production cost low.
• Attend design meetings to review the desired functionality and provide feedback, to gather testing requirement and review documentation.
• Develop, define, and document in Azure Development Ops (ADO) test strategies, test plans, test case designs, test cases and test scripts, mapping test cases with requirements within Azure DevOps as directed.
• Perform functional testing, integration testing, regression testing, data migration testing, hardware testing (credit card machine for payment, tag scanner for inventory module). Backend testing, IVR testing, regression testing, interface testing, system acceptance testing and UAT testing and document test results, including bugs and defects, in ADO
• Discuss risk factors with the stakeholders for each bug and provide transparent information and recommendations before the production release.
• Use ADO dashboards and related ADO tools to help ensure stakeholders are aware of testing and development status for all items, including but not limited to bugs, testing status, test script status, etc. under, about to under, or post testing.
• Lead small group of testers as mentor and provide guidance and explain the process of testing for tolling back-office systems.
• Participate in regular project status meetings related to testing.
• Be an advocate of Quality Assurance, Continuous Improvement and industry recognized Best Practices.
• Build, implement, and champion quality assurance principles and maintain the quality of delivery.
• Ensure that the project team adheres to the principles, guidelines, and QA/QC processes.
• Ensure processes for test plan reviews provide the outcome desired and finalize these plans with senior QA analysts.
• Monitor the QA activities, test execution, bug tracking including root cause analysis, test metrics, and identifying areas of possible improvement.
• Execute all aspects of quality assurance and testing to ensure the highest possible quality in software and other IT systems releases into the production environment.

Desired Skillset

• Experience in API Testing, Data migration, Report testing, Back-End Testing (ORACLE SQL/Microsoft SQL).
• 8+ years of experience in Quality Assurance.
• Experience in Azure DevOps, Test Management, Task Management, Team Management, Product Management.
• Experience in Writing Test Plans, Test Cases and keep updated as requirement
• Experience of End-to-End Testing, Performing Functional Test, Regression Test, Interface Testing, Integration Test, Performance Test, Migration, ETL, Backend Tests and API Testing. Experience in Internal Application (CSR application), Web Application, ERP, Banking, Retail, Finance and Tolling domain,. API, SQL Server, Oracle, TOAD Testing.
• Experience in working with diverse industries such as Tolling, Finance and Banking.
• Excellent communication, Interpersonal skills, and leadership qualities.
• Ability to work effectively independently and with a team and can work proactively and is highly organized.
• Proficient with the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficiency with Microsoft ADO Testing Module.

Additional beneficial skills include:

• Enterprise Business Solutions, specifically SAP projects.
• ITIL / ITSM practices and methodologies.
• Bachelor's degree in business management or information systems.
• Equivalent combination of education and/or experience may be accepted.