Location: Hybrid – Philadelphia PA(3 Days /Week)
Duration: Long Term
Job description
- Primary Support instances handling incidents and providing issues and fixes.
- ServiceNow development and integrations for ITSM module.
Resource who has worked on support engagements
- Prior experience and understanding on ServiceNow development and integrations for ITSM module.
- Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
- Maintained production instances and non-production instances.
- Supported many teams on reviewing the code and configuration changes and deploying them to production instances.
- Experience with ServiceNow issues analysis and fixing for ITSM modules.
- Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
- Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
- Work with a solid understanding of Agile project methodologies and ITIL processes.
Thanks, and Regards!!
“Please feel free to contact, if you have any query.”
Akash Rai
Technical Recruiter
Phone: 331-269-1762
Email: [email protected]
Enterprise Solutions, Inc.
www.enterprisesolutioninc.com
www.enterprisesolutioninc.com