Hello
Hope you are doing well!!
Greeting from Siri Info Solutions INC.
I am Fanindra with Siri Info Solutions INC. We Siri Info Solutions INC is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients.
Position: SnapLogic Production Support Engineer
Location: Remote
Duration : Long term
Key Responsibilities:
- Production Support: Provide round-the-clock support for Snap Logic integrations, including troubleshooting and resolving issues related to Snaplex performance.
- Team Leadership: Lead a team of support engineers, coordinate with onshore and offshore teams, and manage handover calls effectively.
- Client Coordination: Serve as a primary point of contact for client interactions, ensuring clear communication and timely resolution of issues.
- Incident Management: Address and resolve incidents logged in the ticketing tool, adhering to service level agreements (SLAs).
- SnapLogic Monitoring & Administration: Monitor Snap Logic environments, perform administrative tasks, and ensure adherence to design best practices and error handling.
- Service Requests: Manage and respond to user service requests, including job re-runs, onboarding queries, report generation, and user administration.
- Maintenance Tasks: Oversee SSL certificate renewals, Single Sign-On (SSO) maintenance, and other recurring maintenance tasks.
- Documentation: Create and maintain standard operating procedures and documentation to improve process efficiency and knowledge sharing.
- Continuous Improvement: Analyse recurring incidents, identify patterns, and implement solutions to prevent future occurrences.
Required Skills and Experience:
- Snap Logic Expertise: Extensive experience with Snap Logic in both development and support roles.
- 24×7 Support Knowledge: Demonstrated ability to work in a 24×7 production support environment, including handling critical issues.
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- ITSM Tools: Experience with IT Service Management (ITSM) tools for incident and request management.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively lead a team and liaise with clients.
- Flexible Work Schedule: Willingness to work in shifts as required, including nights and weekends.
Preferred Qualifications:
- Snap Logic Certifications: Relevant Snap Logic certifications or training.
- Leadership Experience: Previous experience in a leadership role within a support team.
- Advanced Troubleshooting: Proven track record of resolving complex performance issues in Snap Logic environments.
Best Regards,
Fanindra Sharma | Technical Recruiter
SIRI INFO SOLUTIONS INC
Email id : [email protected]
Desk No: (732) 686-6828
www.siriinfo.com
3 Ethel Rd, Suite # 302 Edison NJ 08817
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