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Hi,
Hope you are doing well!
Please find the below Job Descriptions.
Role: Genesys Cloud Engineer
Location: Alpharetta, GA (Hybrid)
Job Description:
We need a Genesys IVR/ACD/Routing Engineer for one of our partner clients. We need only immediate joiners.
Technical Skills:
- A top ten global financial investment firm.
- Design, implement, and help maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment.
- Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) – Required.
- Experience working with, building, and reviewing interactive flows using Genesys “Designer” – Required.
- Experience with legacy Genesys (Engage) and migrating call and routing flows from Engage to Cloud CX is a desired plus!
- Experience with Genesys WFM/WFO to optimize contact center operations – is a plus.
- Accustomed to collaborating with cross-functional teams, including IT, Operations – Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system.
- Experience with Conversational & Generative AI is not required but considered a plus.
- Must have excellent communication and documentation, skills.
- Adept at using visual diagram tools (i.e. Visio, Lucid Chart, etc.)
- Experience working with financial / banking / investment firms is a plus.
Skills:
Primary: Genesys, Genesys Developer
Secondary: Testing, IVR Testing
Thanks & Regards,
Syed Aqeeb
Ph: +1 732-466-9406 | Email: [email protected]
Let’s Connect: https://www.linkedin.com/in/syed-aqeeb-bb9b3821b
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