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Hi Partners,

Role: ServiceNow SME and Technical Documentation Specialist

Start Date: ASAP     

Duration: 6 months, extension possible

Location: Remote (PST working hours)

Rate: $50/hr on C2C

End client is ServiceNow.

IMP:

UIB experience and platform experience is needed Or at least service portal. The documentation is for internal engineers (not external) hence the focus on SN UIB knowledge rather than the finesse of a Tech writer.

A resource familiar with UIB and has used it, worked on configurable workspace in one of the modules and who can work with the internal teams to add documentation and enablement materials.

Description:

What you get to do in this role:

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

Responsibilities:

Prepare all client-facing and internal deliverables that are technology-related

Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy

Responsible for understanding our customer’s business and technical needs and relating them to the products we are developing

Develop and maintain strong working relationships with engineering, product and design team members

Act as the ServiceNow subject matter expert and share ServiceNow best practices, innovations, and capabilities to help customers achieve their goals.

Qualifications

3-5 years of hands-on ServiceNow platform experience

Proven technical and business process experience developing and delivering ServiceNow solutions in client environments

Excellent written and verbal communication skills and experience creating and delivering documentation to communicate complex ideas and technical information clearly

Technical knowledge of the NOW UX Framework components (UIB, Seismic, UXF, and Workspace)

Experience with any of the product area workspaces: ITOM/ITAM/SPM/GRC

Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment

Experience working with Agile methodologies

Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders.