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Role: Servicenow Developer with Big panda

Location: San Antonio TX

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations.
• Collaborate with IT and business stakeholders to gather requirements and translate them into technical specifications.
• Develop and maintain AIOps solutions within ServiceNow to enhance IT operations and automate incident response.
• Implement and manage ITSM processes, including Incident, Problem, Change, and Service Request Management.
• Configure and optimize the Event Management Pipeline to ensure efficient event correlation and incident management.
• Integrate Big Panda with ServiceNow to enhance event management and monitoring capabilities.
• Perform system administration tasks, including user management, access control, and system upgrades.
• Troubleshoot and resolve technical issues related to ServiceNow applications and integrations.
• Provide technical guidance and support to end-users and other team members.
• Stay up-to-date with the latest ServiceNow features, best practices, and industry trends.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience as a ServiceNow Developer.
• Strong knowledge of ServiceNow platform capabilities and architecture.
• Experience with AIOps, ITSM, and Event Management Pipeline within ServiceNow.
• Proficiency in integrating Big Panda with ServiceNow.
• Solid understanding of ITIL processes and best practices.
• Strong programming skills in JavaScript, HTML, CSS, and other relevant languages.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are a plus