Role:- Incident Management
Location-San Jose, CA (Onsite)
Client:- TCS || Confidential
JD:- Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations. ? Ensure timely escalation and resolution of incident while adhering to SLAs. Drive root cause analysis and corrective action procedures for high-impact incidents. ? Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses. ? Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices. ? Partner with change management team to ensure the application/product availability.
Mohd Adil | Talent Acquisition
Teamware Solutions Inc.
2838 E. LONG LAKE ROAD SUITE 210, TROY, MI 48085
M: 469-552-7783 | Mail: [email protected]
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