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Role:- Incident Management

Location-San Jose, CA (Onsite)

Client:- TCS || Confidential

JD:-  Experience as Incident Manager able to quickly and efficiently and minimizing the impact on business operations. ? Ensure timely escalation and resolution of incident while adhering to SLAs. Drive root cause analysis and corrective action procedures for high-impact incidents. ? Ensure continuous communication with key stakeholders and prepare incident reports and deliver post-mortem analyses. ? Mentor and coach Juniors and inspect the Incident report regularly and identify the area of improvements and apply best practices. ? Partner with change management team to ensure the application/product availability.