Hello,
I hope this email finds you well. My name is Abhishek, and I am a Recuriter at Empower Professionals Inc. We have a DevOps Production Support Engineer (17478-1) role with our client located in Remote. If you have a matching candidate please send over a resume, after which I will give you a phone call to discuss further.
Role: DevOps Production Support Engineer Location: Remote (EST/CST only) Duration: 12+ Months
Must have: Oracle, Facets, Apache, Healthcare
Responsibilities: • Deployments & Incident Management: Oversee application deployments and manage the resolution of incidents within SLAs. Work closely with development and business teams to resolve critical issues. • Problem Management & Troubleshooting: • Diagnose and resolve technical issues across Oracle databases, Facets Clones, .NET Core, and other application stacks. Perform root cause analysis and ensure that problems are resolved at their source to prevent recurrence. • DBA Technical responsibilities: • Oracle Database Administration: Administer Oracle databases, optimize performance, and troubleshoot complex database issues. • Performance Tuning: Tune Oracle databases and SQL queries for optimal performance. • Backup & Recovery: Manage backup and recovery processes for databases. • Shell Scripting: Use Unix/Linux shell scripting to automate routine tasks and improve efficiency. • Cloud Database Knowledge: Support cloud-based databases, particularly in Azure environments. • Oracle Exadata & Netapp SMO: Work with Oracle Exadata and NetApp SMO for high-performance database systems. • Application Support: Provide ongoing support for applications such as Facets Clones, .NET Core, Adobe, PowerShell, IBM MQ, IIS, and Apache. Troubleshoot issues related to these applications and resolve them effectively. • Cloud & Infrastructure: Leverage HashiCorp and Terraform to manage infrastructure provisioning and maintain cloud environments. • On-Call Support: Provide support outside regular working hours as needed, ensuring that systems are operational during off-peak hours and handle critical incidents as they arise. • Analyst Skills: Analyze and maintain various application settings, troubleshoot issues, and manage performance across multiple platforms. • Documentation: Maintain detailed documentation of systems, processes, and procedures for troubleshooting, configuration, and incident management. • Collaboration: Work closely with cross-functional teams, including developers, IT support staff, and business stakeholders, to ensure smooth operations and alignment of goals.
Requirements: • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • The ideal candidate will have a strong background in incident management, problem resolution, and database performance tuning, along with proficiency in automation and cloud tools such as AWS, Azure, HashiCorp, and Terraform. • 4+ years of experience in production support, particularly in managing on-prem and cloud-based systems such as Oracle, Facets Clones, and more. • Experience with Database Management: Strong expertise in Oracle database administration, including performance tuning, query optimization, backup/recovery, and troubleshooting. • Hands-on Experience with Cloud Tools: Familiarity with AWS and Azure for managing resources, scaling applications, and ensuring high availability. Experience with HashiCorp and Terraform for infrastructure automation. • Proficiency in Scripting and Automation: Experience using PowerShell, Python, and Unix/Linux Shell Scripting to automate tasks and improve efficiency. • Application Support Expertise: In-depth knowledge of Facets Clones, .NET Core, Adobe, IIS, Apache, and IBM MQ for troubleshooting and optimizing production systems. • Understanding of Monitoring Tools: Experience with monitoring and incident management tools like Datadog, ServiceNow (SNOW) for ticketing, change management, and resolving production issues. • Incident Management & Problem Resolution: Strong troubleshooting and root cause analysis skills, with a demonstrated ability to resolve issues eff
I hope this email finds you well. My name is Abhishek, and I am a Recuriter at Empower Professionals Inc. We have a DevOps Production Support Engineer (17478-1) role with our client located in Remote. If you have a matching candidate please send over a resume, after which I will give you a phone call to discuss further.
Role: DevOps Production Support Engineer Location: Remote (EST/CST only) Duration: 12+ Months
Must have: Oracle, Facets, Apache, Healthcare
Responsibilities: • Deployments & Incident Management: Oversee application deployments and manage the resolution of incidents within SLAs. Work closely with development and business teams to resolve critical issues. • Problem Management & Troubleshooting: • Diagnose and resolve technical issues across Oracle databases, Facets Clones, .NET Core, and other application stacks. Perform root cause analysis and ensure that problems are resolved at their source to prevent recurrence. • DBA Technical responsibilities: • Oracle Database Administration: Administer Oracle databases, optimize performance, and troubleshoot complex database issues. • Performance Tuning: Tune Oracle databases and SQL queries for optimal performance. • Backup & Recovery: Manage backup and recovery processes for databases. • Shell Scripting: Use Unix/Linux shell scripting to automate routine tasks and improve efficiency. • Cloud Database Knowledge: Support cloud-based databases, particularly in Azure environments. • Oracle Exadata & Netapp SMO: Work with Oracle Exadata and NetApp SMO for high-performance database systems. • Application Support: Provide ongoing support for applications such as Facets Clones, .NET Core, Adobe, PowerShell, IBM MQ, IIS, and Apache. Troubleshoot issues related to these applications and resolve them effectively. • Cloud & Infrastructure: Leverage HashiCorp and Terraform to manage infrastructure provisioning and maintain cloud environments. • On-Call Support: Provide support outside regular working hours as needed, ensuring that systems are operational during off-peak hours and handle critical incidents as they arise. • Analyst Skills: Analyze and maintain various application settings, troubleshoot issues, and manage performance across multiple platforms. • Documentation: Maintain detailed documentation of systems, processes, and procedures for troubleshooting, configuration, and incident management. • Collaboration: Work closely with cross-functional teams, including developers, IT support staff, and business stakeholders, to ensure smooth operations and alignment of goals.
Requirements: • Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • The ideal candidate will have a strong background in incident management, problem resolution, and database performance tuning, along with proficiency in automation and cloud tools such as AWS, Azure, HashiCorp, and Terraform. • 4+ years of experience in production support, particularly in managing on-prem and cloud-based systems such as Oracle, Facets Clones, and more. • Experience with Database Management: Strong expertise in Oracle database administration, including performance tuning, query optimization, backup/recovery, and troubleshooting. • Hands-on Experience with Cloud Tools: Familiarity with AWS and Azure for managing resources, scaling applications, and ensuring high availability. Experience with HashiCorp and Terraform for infrastructure automation. • Proficiency in Scripting and Automation: Experience using PowerShell, Python, and Unix/Linux Shell Scripting to automate tasks and improve efficiency. • Application Support Expertise: In-depth knowledge of Facets Clones, .NET Core, Adobe, IIS, Apache, and IBM MQ for troubleshooting and optimizing production systems. • Understanding of Monitoring Tools: Experience with monitoring and incident management tools like Datadog, ServiceNow (SNOW) for ticketing, change management, and resolving production issues. • Incident Management & Problem Resolution: Strong troubleshooting and root cause analysis skills, with a demonstrated ability to resolve issues eff