Hello,
Hope you are doing well!!
Greeting from Siri Info Solutions INC.
I am Fanindra with Siri Info Solutions INC. We Siri Info Solutions INC is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients
Job Title: Cloud Support Engineer
Location: Houston, TX – Onsite
Duration: Long Term Contract
Essential Technical skills:
- DevOps, Change/Incident/Problem management
- C#/.NET / Python
- SQL, MS SQL Server troubleshooting experience
- Power BI – Building and editing reports
- Cloud expertise, preferably Azure native services
- Windows Server, Management and configuration, Vulnerabilities and patching
- CI/CD
- ServiceNow or Jira
- Agile
Role Overview
We are seeking a skilled and experienced Senior DevOps Support Engineer to join our team. This role focuses on managing and improving our DevOps processes, with a strong emphasis on Change, Incident, and Problem Management. You will collaborate with cross-functional teams to troubleshoot issues, drive automation, and support the overall infrastructure. The ideal candidate will have a broad range of skills across development, cloud infrastructure, and system management, and will bring expertise in managing complex, enterprise-level environments.
Key Responsibilities:
- Change Management: Oversee and implement change management processes to ensure minimal disruptions and proper communication of changes across systems.
- Incident Management: Identify, prioritize, and resolve incidents to restore services quickly. Coordinate with relevant teams for troubleshooting and root cause analysis.
- Problem Management: Investigate recurring issues and implement long-term solutions to prevent reoccurrence.
- Support CI/CD Pipelines: Maintain and improve continuous integration and deployment processes for efficient development workflows.
- Cloud Infrastructure: Manage cloud services, particularly with a focus on Azure native services, ensuring high availability, security, and scalability.
- Windows Server Administration: Configure, manage, and troubleshoot Windows Server environments, focusing on vulnerability management and patching.
- Database Support: Troubleshoot SQL and MS SQL Server-related issues, ensuring database performance and reliability.
- Reporting and Analytics: Build, modify, and maintain reports using Power BI to provide insights into system health, performance, and support activities.
- Ticketing System Management: Handle incidents and requests through platforms like ServiceNow, Jira, or similar ticketing systems.
- Collaboration: Work closely with developers, system administrators, and other stakeholders to address issues, provide support, and improve operational efficiency.
Essential Technical Skills (Preferred but not mandatory to have all):
- Programming/Scripting: Experience with C#/.NET or Python for automation and integration tasks.
- Database Troubleshooting: Strong experience with SQL and MS SQL Server troubleshooting and management.
- Cloud Services: Expertise with Azure services (e.g., VMs, Azure DevOps, storage, networking).
- CI/CD: Understanding and implementation of CI/CD pipelines and tools.
- Power BI: Proficiency in Power BI for report creation and editing.
- Windows Server Administration: Experience managing and configuring Windows Servers, including vulnerability patching.
- Ticketing Systems: Experience with systems like ServiceNow or Jira for managing incidents, changes, and requests.
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 5+ years of experience in a DevOps, System Administration, or Support Engineering role.
- Strong understanding of ITIL processes, particularly around Change, Incident, and Problem Management.
- Excellent communication skills, with the ability to explain complex technical issues to non-technical stakeholders.
Best Regards,
Fanindra Sharma | Technical Recruiter
SIRI INFO SOLUTIONS INC
Email id : [email protected]
Desk No: (732) 686-6828
www.siriinfo.com
3 Ethel Rd, Suite # 302 Edison NJ 08817
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