Job Title IAM Administrator/Engineer/Banking
Location [Midtown, NY, 10138] (Hybrid)
Work status USC, GC, GC-EAD
End-Client Flagstar Bank
Experience 7-10 Years
Mid to senior level resource with IAM and ServiceNow experience for support of banking day to day activities. Thy will be administering the access for all levels of the organization from CIO to administrative. This is a position controlling who has access to different areas, not a hardcore IAM development. Candidates need recent Banking experience and experience with ServiceNow.
1. How many years working with: IAM Administration
2. How many years working with: ServiceNow
3. How many years working with: Banking
Job Description:
Provide Front office support to Bankers with access provisioning and issue management.
Liaise with bankers and their representatives to provide access, remove access, and reassign access to various systems.
Provide guidance to bankers on submitting access requests from various systems (RSA, ServiceNow, Coupa, Courion)
Working with bankers and their representatives responding to questions, gathering and providing information (Via screen share, sharing links to systems and to documents).
Provide personalized white glove service to bankers by understanding their requirements and addressing concerns to ensure seamless onboarding/off boarding process.
Coordinate with IT and Access Management teams to provision appropriate access on time.
Review access requests to consolidate and create roles as needed to simply access process.
Liaison with IT Security Access team and bankers to identify missing access and help address discrepancies.
Assist bankers with submitting and tracking ServiceNow incidents and requests and routing to appropriate IT teams.
Create and maintain process guides and procedures for new bankers to assist with Onboarding new users, off boarding, Reassignment, Access change (addition/ reduction), Portfolio consolidation and Issue Management/ resolution.
Look for workflow automation opportunities as applicable with the onboarding and off boarding procedures.
Identify gaps and challenges with existing processes, focus on optimization and enhancing efficiency.
Understand current process documentation and provide training and support to bankers as needed.
Maintain accurate logs and documentation of all access requests and incident tickets to track and monitor for completion.
Investigate and troubleshoot access problems such as when requests are stalled, or requests are complete, but user is still experiencing issues.
Create and monitor reporting dashboard to track access requests and trouble tickets, aging, resolution time frame and volumes.
Work with appropriate IT platform teams (ServiceNow/Coupa etc.) for workflow automation and simplified guidance process for hardware and access requests, thereby improving the onboarding experience for bankers.
Handle escalations with appropriate IT teams for priority requests and requests not completed on time.
Work closely with management to communicate challenges, issues and propose optimization recommendations for process enhancements.
Skills:
Proficiency with ServiceNow, RSA, Courion, Coupa or similar tools preferred for Access Management and Incident Management.
Experience working with Private and Commercial Banking and Operations teams.
Good understanding of Fiserv/FIS Core and other modules.
Great communication skills working with both business and IT teams.