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Hello Folk,

Hope you are doing well!!

Greeting from  Siri Info Solutions INC.

I am Fanindra with Siri Info Solutions INC. We Siri Info Solutions INC is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium client

Job title: BY WMS Operations Lead  
Location: Chicago, IL (Onsite)

Duration: Long Term

This requirement is to work as operation lead for performing Incident Management, Problem management, Service request, Change Management and Knowledge Management. 

Skills 

• BY WMS -version 2019+  
• MOCA commands, Labels, Reports and Page-builders. 
• SQL  
• Java and Groovy 

Detailed JD: 

• Production Support project experience (8 years of experience) with BY WMS  
• Should have experience in multiple WMS application versions 
• Proficient in handling MOCA commands, Labels, Reports and Page-builders. 
• Ability to resolve BY WMS production tickets and perform RCA (root cause analysis) 
• Ability to provide permanent fix for frequently occurring issues in production support 
• Ability to provide solutions to operational issues. 
• Proficient in handling ticket management system like JIRA, Service now. 
• Proficient in handling Monitoring tools  
• Maintaining daily status for incidents and service requests.  
• Need to have good communication skills as it is for a client facing role. 
• Should meet SLA deadlines  
• Strong analytical, problem solving, troubleshooting skills. 
• Ability to document the production issues and their resolutions 
• Exhibit a commitment to customer service while building customer partnerships. 
• Prior experience in leading implementation/support teams would be desirable. 
• Coordinating with the customer & offshore team to resolve queries or clarifications. 
• Perform production/baseline support activities. 
• Be on-call for issues during non-overlap hours with offshore team and in the weekends, on rotation basis. 
• Take decisions independently and interact directly with customers. 
• Should be able to lead the Junior resources in the production support 

Best Regards,

Fanindra Sharma | Technical Recruiter

SIRI INFO SOLUTIONS INC

Email id : [email protected]

Desk No:  (732) 686-6828

www.siriinfo.com

3 Ethel Rd, Suite # 302 Edison NJ 08817