Hi,
I’m Sandeep from Nuvento, reaching out to you regarding a job opportunity with one of our clients. They are currently looking to fill the role of Helpdesk Specialist (Senior). If you are interested, please respond to this email, and we can further discuss your profile.
Title: Helpdesk Specialist
Duration: 1 Year (may be extended for another 2 years)
Work Location: Baltimore, MD 21201
Need candidate’s degree, visa, DL and other professional certificates
Duties:
Assist the desktop staff with daily end-user support, including replacement and imaging of computers,
laptops, thin clients, and tablets.
Work with the assigned lead for all desktop related projects to assist in user testing. Identify and
document all applications and software to be tested, work with end users in specifically identified offices
to ensure testing is completed and results are documented and shared. Provide input and
recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy
new or upgrade additions to present specifications.
Installation and troubleshooting of printers, plotters, and copiers.
Assist in monitoring the SHA Desktop Maximo queue, triage and resolve service requests assigned to the
queue. Document resolutions in the service request worklog.
Review existing procedures to assist in developing new IT solutions, which would improve productivity
and end-user workflow.
Attend and participate in desktop support staff meetings, or other meetings within SHA as a
representative of the desktop team, as required.
Ensure SHA OIT’s SOP, policies and procedures are followed.
Education:
A Bachelor’s Degree from an accredited college or university with a major in Computer
Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or
three (3) years of equivalent experience in a related field.
General Experience:
This position requires a minimum of seven (7) years of experience in a business IT
environment with emphasis on PC computer hardware and applications. General experience includes, but
is not limited to: information systems development, work in the client/server field, or related fields.
Specialized Experience:
At least five (5) years comprehensive knowledge of PC operating systems, e.g.,
DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally
and in writing and to have a positive customer service attitude.
Certifications: Any Network related certificate
Preferred Personnel ExperienceAt least two (2) years of experience in the following technical areas:
1. Senior level experience in Microsoft Office 365, Microsoft Outlook 2003, McAfee virus scan, LAN
Desk, Adobe Acrobat, Cisco VPN software and imaging software.
2. Senior level experience using service desk software (opening, documenting, closing, follow up on
service calls).
3. Senior level experience troubleshooting, repairing, installing, upgrading, and reconfiguring each of
the following items: PCs, laptops, tablets, thin clients, stand-alone printers and networked printers,
stand-alone and networked scanners, and copiers.
4. Email/ Scheduling: Microsoft Outlook 2013, 2016.
5. Active Directory includes troubleshooting PC and Microsoft hardware or software.
6. Installing and configuring desktop operating systems: Windows 7, Windows 10 & Office 365.
7. Installing and configuring server operating systems: Windows 2012.
8. Installing and configuring Microsoft Active Directory services.
9. Installing and configuring Remote control tools.
10. Installing and configuring System Center Configuration Manager (SCCM)
Thanks & Regards
Sandeep Pandey
Technical Recruiter
Email: [email protected]