Hello,
Hope you’re doing good, We’re having a requirement for Desktop Support position
Please share your resume to [email protected]
Job Title: Desktop Support
Location: El Paso, TX, USA, 79922
Mode: Contract (Day 1 Onsite)
Primary Responsibilities:
- Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved
- Monitors ticket queue to ensure Service Level Agreements (SLA’s) are met and that proper documentation procedure is followed
- Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
- Participates in and facilitates IT meetings with internal customers and other support staff
- Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
- Escalates incidents to proper internal IT teams as needed
- Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage
Required Qualifications:
- Undergraduate degree or equivalent experience.
- 2+ years of supervisor experience in a technical setting
- Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives
- Experience supporting executive or VIP level customers
- Ability to supervise technical staff and understand and escalate technical issues
- Ability to meet scheduled task requirements within assigned deadlines
Preferred Qualifications:
- 1 year or more in a tech lead or team lead role helping with hiring, performance reviews and coaching staff
- Experience creating technical documentation and Standard Operating Procedures (SOPs)
- Previous experience in a supervisory or manager type IT role
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Technical certifications including CompTIA, HDI, or Microsoft Certifications
Akash
KrushSols USA
Email : [email protected]
+1 229-469-1439
KrushSols.com