Hello,
Hope you’re doing good, We’re having a requirement for Desktop Support
Please share your resume to [email protected]
Job Title: Desktop Support
Location: Clayton, MO 63105
Mode : Contract (6+ Months)
Primary Responsibilities & Competencies
Provide customer service support to both internal users, external customers, and vendors.
Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
Maintains detailed and accurate records in workload management, asset management, and administrative applications.
Provides tier I and II support in all areas of the organizational service portfolio.
Provides excellent customer service to all levels of employees including customers, peers, and leadership.
Accurately follows documentation and checklists to ensure efficiency and consistency.
Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
Self-directed once assigned work and functions with considerable independence.
Shows an interest in learning more advanced aspects of the functional skills.
Actively maintains a level of self-study related to technology and customer service.
Able to communicate with the customer in non-technical terms so the users can understand.
Qualifications
Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
Akash
KrushSols USA
Email : [email protected]
+1 229-469-1439
KrushSols.com