Deskside Technician // Charlotte , NC (onsite) // Passport Number Mandatory

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Hope you’re doing good, We’re having a requirements for Deskside Technician
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Tile            : Deskside Technician
Location   : Charlotte, NC (onsite)
 
Job Description
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
•        Manage a team of 25-30 technicians across locations
•        Manage the reporting of SLAs, Adherence of SLA and contract
•        Manage shift and shift planning including on call roster
•        Manage Resource productivity
•        Enable the team with training and development
•        Ensure security compliance
•        Ensure sufficient inventory level is managed across locations
•        Ensure all service request and incidents are resolved before agreed service levels
•        Plan and execute any move request or project work
•        Lead the team by providing technical and process assistance to below activities
•        Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
•        Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes and health checks
•        Perform onsite updates, Configuration changes, or Software installations.
•        Provide onsite technical assistance to end users by visiting their desk location
•        Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
•        Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
•            Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
•            Perform end-user support related security and controls and compliance related tasks such as
•        Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
•            Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
•              Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
•            Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
•            Provide On-call support if required outside business hours on a rotational basis
Akash                            
KrushSols USA
+1 229-469-1439
KrushSols.com
 

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