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Title :D365 CRM Functional Consultant
Location : Remote
- 3+ years of Dynamics 365/Dynamics CRM
- Omni-Channel and Contact Center experience is a plus
- Exposure to/knowledge of Dynamics 365 F&O is a plus
- Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
- Ability to lead functional teams within multiple projects with both onshore and offshore resources
- Hands-on experience with multi-phase, global, enterprise-wide Dynamics 365 enterprise with focus on presales/business development as well as engagement delivery
- Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems
- Ability to act as a lead and able to demonstrate clear approach to methodology as well as functional capabilities
- Excellent communicator with ability to operate within cross functional team
- Expected to be flexible with time and capable of working in a process-oriented environment
- Extensive professional experience within an IT consultancy environment
- Extensive hands-on experience as either a CE functional lead and/or CE senior functional consultant
- At least 8 end-to-end full life cycle implementations of Dynamics 365
- Experience with SharePoint integration with CRM
- Exposure to Azure DevOps or other similar enterprise planning and delivery tools
- Excellent client facing skills e.g. verbal, client demonstrations, deliver training at all levels of within an organization
- Advanced use of Microsoft Project, Excel, Word, Azure DevOps, SharePoint, and Visio
- Ability to work on Agile/Waterfall project delivery
- Excellent understanding of Microsoft PowerAutomate, PowerApps, CDM, and PowerBI
- CRM Certifications required
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