Blog

Position: ServiceNow Project Manager

Location: Mclean, VA or Plano, TX (Hybrid)

Duration: Contract

Role Overview

Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.

Job Description:

•         Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.
•         Managing several key/strategic projects at any given point in time preferably for ITSM
•         Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.
•         Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
•         Maintaining strong business communication, presentation, and conflict management
•         Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level
•         Managing relationships & status reporting within the organization, with clients & applicable third parties
•         Managing internal and external dependencies for the projects
•         Create and track a plan to deliver the program goals, including the technical implementation plan.
•         Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.
•         Scope (requirements)/ backlog management, quality management and risks and issues management
•         Create & manage end-to-end program plans.
•         Accountable for end-to-end delivery of overall project
•         Accountable & lead to deliver agreed solutions with agreed quality.

Desired Skills/Requirements:

• Graduate (minimum), MBA (IT/Operations) is preferred.
• 8-10 years of minimum project management experience in IT
• ITIL® or ITSM certifications preferred. PMP certification is desirable.
• Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)

  Position: ServiceNow Senior Architect 

  Location: Mclean, VA or Plano, TX (Hybrid)

  Duration: Contract

   

  Job Description:

   

  • Experienced in implementation of ITSM solution using industry best practices.
  • Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
  • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
  • Good experience of Service Portal and widget creation
  • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
  • Knowledge of Authentication via Auth 2.0, certificates, and Mid Server

   

  Must Have Experience

   

  • Implemented ServiceNow project in Domain separated instance.
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmts. and Orchestration use cases.
  • Good knowledge of MID Server installation and management
  • Experience of custom applications development
  • Experience of LDAP/Active Directory/SSO implementation
  • Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.

   

  Good to have Experience.

   

  • Experience in working on Performance Analytics
  • Design and modification of ServiceNow Service Portal.
  • Review existing set up and provide best practice recommendations in line with the OEM.
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Experience with HTML coding and Jelly script strongly preferred.

   

  Academic and Professional Experience

   

• 5+ years of experience with ServiceNow required.
• 8+ years of experience with IT Industry required.
• Certified System Admin
• CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
• ITIL Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experience.

• Position: ServiceNow Architect

• Location: Mclean, VA or Plano, TX (Hybrid)

  Duration: Contract

   

  Job Description:

   

  • Solutioning and Design the ITOM solution using industry best practices.
  • Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
  • Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
  • Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
  • Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
  • 3rd party software integrations with ServiceNow
  • Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
  • MID Server management experience
  • Experience in multiple ServiceNow implementations
  • Lead the configuration and customization of ServiceNow instances.

   

  Good to have Experience

   

  • Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
  • Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  • Understanding of Application and Technology Portfolio Management
  • Experience with discovery technologies (ADDM, TADDM, UD, etc.)
  • Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
  • Experience of custom applications development
  • Experience in working on Performance Analytics
  • Design and modification of ServiceNow Service Portal.
  • Domain Separation and designing the Process and data flow within various domains
  • Knowledge of LDAP/Active Directory/SSO.
  • Review existing set up and provide best practice recommendations in line with the OEM
  • Monitor health, usage and compliance of ServiceNow systems.
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
  • Experience with HTML coding and Jelly script strongly preferred
  • Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)

   

  Professional

   

  • 5+ years of experience with ServiceNow required
  • 8+ years of experience with IT Industry required

   

  Academics

   

  • Certification as ServiceNow System certified administration
  • CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
  • Certified Implementation Specialist- ITSM
  • ITIL Foundations certification is preferred.
  • Bachelor’s degree or equivalent combination of education and experience.

  Position: ServiceNow ITOM Developer

  Location: Mclean, VA or Plano, TX (Hybrid)

  Duration: Contract

  Job Description:

   

  • Experienced in implementation of ITOM solutions using industry best practices.
  • Hands-on development includes creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules.
  • Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods.
  • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
  • 3rd party software integrations with ServiceNow
  • Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
  • MID Server management experience
  • Experience in multiple ServiceNow implementations