HEENA SUHAGIYA

Redmond, Washington 98052

[email protected] +1(425)-866-0395 https://www.linkedin.com/in/heenasuhagiya/

EDUCATION

Shreemati Nathibai Damodar Thackersey (SNDT) Women’s University, Mumbai, India 2013– 2017

Programming Languages : SQL, Java, C/C++.

Web Technologies : RESTful Web Services, JavaScript, jQuery, XML, JSON, JSP.

Software/Tools : Eclipse, Visual Studio, MS Excel, MS Office, Docker, JIRA, Confluence, Apache Tomcat, Github,

Spring framework (IOC, AOP, Batch), Maven, Dynatrace, VisualVM, Jenkins, SOAP UI, SQuirrel.

Database : Microsoft SQL Server.

Source Control : BitBucket, SourceTree, TortoiseGit, Tortoise SVN.

ACCENTURE, India

Application Development Senior Analyst (Clients: New York Life Insurance(NYL), USAA) Dec 2021 – Nov 2023

Designed and implemented business configuration including workflow, page groups, rule group for a major enhancement related to the alternate/additional insurance application of the same insured.
Analyzed and resolved performance bottlenecks using advanced tools like Dynatrace and VisualVM which significantly reduced processing time for both frontend (page) and backend workflows, enhancing overall system efficiency.
Achieved up to 40% improvement by eliminating duplicate calls, redesigning workflows and rule group processing. Documented best practices to ensure ongoing performance and product quality.
Enhanced system to automatically fulfill requirements and auto decision-making processes for specific applications, eliminating the need for manual intervention.

Application Development Analyst (Clients: New York Life Insurance(NYL), Navy Mutual) June 2019 – Dec 2021

Assessed client-provided functional requirements to provide detailed high and low-level enhancement estimates, then facilitated design and implementation to drive targeted and efficient project development.
Developed hands-on experience in Accenture Life Insurance & Annuity Platform (ALIP) to become the SME in Business Configuration for application processing.
Independently spearheaded a significant enhancement to the Jet issue application (auto underwriting), ensuring flawless and efficient processing with a minimal to zero rejection rate.
Contributed to development of reprised products to meet US government requirements.

Application Development Associate (Client: Navy Mutual) July 2017 – June 2019

Developed expertise in various intricate aspects of the ALIP including underwriting, requirement generation, billing, claims processing, transaction handling and application workflow from a backend perspective. Additionally, I meticulously documented ALIP functionalities based on thorough data fix analysis.
Facilitated effective communication between clients and cross-functional teams to meet ACORD standards, adeptly translating client visions into actionable technical solutions.
Addressed critical SQLs and data fixes reported by clients, while also leading knowledge transfer (KT) sessions and brown bag sessions to boost the functional and technical expertise of new team members.

Internet of Things Based Indoor Air Quality Improving System
- Developed IoT based system using indoor plants to check its air purification ability in closed environments.
Publisher: IEEE Xplore (2018 3rd International Conference for Convergence in Technology (I2CT))