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• Cognos TM1 IBM Planning and Analytics PA
• 6-12 years of Experience in Cognos TM1 IBM Planning and Analytics Implementation and administration
• Good knowledge in Linux UNIX and Windows OS
• Provide troubleshooting and diagnostic support at L2 L3 level for these technologies
• Incident problem and service outage management
• Simple and standard service request fulfilment Project provisioning
• Gathering requirements from project teams covering areas such as capacity users’ data
• Connections sources tools capabilities
• Environment set up
• Install configure and maintain base software
• Patch Release Management
• Security Management
• Code migrations
• Provide 24×7 production system support
• Document and maintain work instructions
• Complete audit required tasks
• Initiates submit and implement change requests
• Log technical support tickets with vendor helpdesk
• Backup data recovery and service restoration management
• Implement and maintain monitoring capabilities
• Collaborate with L3 on patch and bug fix deployment
• Identify and raise system capacity related issues storage licenses performance threshold
• Performance capacity utilization monitoring
• Optimization and Performance tuning

Skills:

• Cognos-TM1/IBM Planning