Hey,
I hope you are doing well.
My Name is Purushottam Pandey and I am a Staffing Specialist. I am contacting you about an exciting job opportunity with one of our Clients. Please have a look and if you are comfortable please revert me with your Updated resume.
Genesys Developer
Jersey City, NJ Onsite
Contract – Capgemini
Job Description :
· Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
· Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Bot etc.) applications solutioning using Genesys Cloud CX Architect.
· Experience in developing and implementing third party integration like AWS Lambda, Lex, Polly, and CRM (Salesforce) etc.
· The ideal candidate will possess a strong and well-established record of accomplishment in delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc.
· Thorough understanding of Genesys Framework, Integration with internal and external components.
· Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
· Deep knowledge of multiple Self Service and speech recognition vendor’s offerings, strengths, and weaknesses, including hands-on experience with products from leading vendors such as Amazon, Genesys and Nuance.
· Knowledge of WFM, Reporting and Analytics.
· Experience in a single complex development environment or across multiple platforms.
· Candidate must be a Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, multi-channel, Recording, Reporting, etc.)
· Ability to work effectively in a remote, virtual and global environment.
Thanks and Regards,
Purushottam Pandey | Technical Recruiter
| SYSMIND, LLC
| E-mail: [email protected]