Hi,
Technical Project Manager
Austin TX
Contract
We are looking for a Project Manager to support Project management activities in successful implementation, integration, and customization of corporate applications from project initiation to full production rollout.
Responsibilities
· Perform project execution and operations work
· Product Support (SaaS/Cots) and other web/non-web-based application functionality, technology, and implementation
· help frame, manage, and deliver strategic projects across the organization,
· driving the needs of our Delivery team
· Planning, procurement, and execution of a project, in any domain of engineering
· Be the first point of contact for any issues or discrepancies arising from within the heads of various departments in an organization before the problem escalates to higher authorities
· Initiate, plan, control, and close small, medium, and large projects utilizing both Agile and Waterfall project management methodologies
· Plan the project in detail, organize the project team and work with resource managers to acquire and schedule resources
· Manage the progress of the project and communicate the project status to management and stakeholders regularly
· Manage conflicting priorities, multiple assignments, and drive/coordinate project meetings
· Define and communicate Project standards/metrics to the entire project team
· Identify key risks and create & implement mitigation plans for the project
· Communicates regularly with client for project deliverables
· Motivate and lead project team including setting & reviewing goals/KPAs/ targets
· Support team and customers in 24*7 environments.
· Manage production issues of all products used by Genpact
· Responsible to share RCCA post-closure of any production issue.
· Involve in workflow analysis of existing applications
· Involve in effort estimation for new change requests
· Transition current/new applications support
· Track metrics and publish status to various stakeholders (up to CXO levels)
· Identify risk in early part of the project and track it to closure
· Present the project status reports to stakeholders
· Work with Infosec, Internal Service provider (outsourced Vendor), and external Vendor like OEM
Qualifications we seek in you!
Minimum Qualification
· Bachelor’s degree or equivalent
· Relevant work experience
· Relevant experience in Project Management in technical projects
· SDLC
· Relevant consulting experience within the IT industry
· project management experience implementing web-based applications
· experience managing/leading multiple teams on implementations of 10+ people Functional & Development knowledge of ServiceNow ITSM Software modules (e.g., Incident, Problem, Change, Asset, Catalogue) in version Quebec
· Should have worked on automation tools preferably automation edgeKnowledge on Virtual Agent, appEngine, Integrations
· Integration knowledge on performance analytics and dashboards creation
· should have knowledge for ITIL process
· Ability to work in a fast-paced environment
· works well in a team environment English proficient effective learning skills
· Good verbal and written communications skill effective interaction with business/clients open for 24*7 shift timings
· support Project/Program/Operation Management experience with Ability to drive business improvements.
· Effective communication, presentation, and stakeholder management skills
· Good exposure to pre-sales activities like responding to RFPs, RFQs and building up proposals
· Ability to define the scope of the project in collaboration with project team with technical solutions
Preferred Qualification
· Experience in Technical Project Management