Hi All,
Greetings from DVG Tech Solutions.!!
We have an immediate opening with my client. If you are looking for a new project , please send me a resume.
Role: SRE Manager
Location: San Ramon, CA
JOB DESCRIPTION:
As an Operations Manager, you will be running the production support activities for the entire technology stack for a retailer; this includes customer support, product development, IT professional services, infrastructure, Tech Support/Help Desk, Data Services, and Mail Services. Establish ITSM practices and processes within the organization and drive SRE principles for all the applications. s an Operations Manager you will:
1. Communicate application health / KPI status to the leadership daily
2. Run incident management process across the organization
3. Hold application owners and partners accountable for SLA adherence
4. Ensure business-critical applications are always available for generating revenue with the least disruption
5. Track operational metrics like MTTR, MTBF, Uptime, Response time, Resolution Time, Incident count
6. Facilitate application issue triage and drive to closure
7. Provide periodic updates on the application issues along with their impacts
8. Establish and drive change management process
9. Manage operations and SRE engineers to drive operational stability
10-12 years of Industry experience
3-4 years of experience managing eCommerce application support. Retail domain experience is a plus.
Should have experience in managing L1/L2/L3 support
Excellent knowledge of ITSM & SRE processes and practices
Should have experience in running priority production issue calls
Should be a go-getter in ensuring SLAs are adhered
Should have excellent oral and written communication skills
Collect, maintain, and distribute regular reporting and measure optimization on application health and KPIs
Should have experience in ensuring application owners adhere to response and resolution times
Best,
Kavya Reddy
Email: [email protected]
Direct : (609) 596 2569
Desk: (609) 699 0209 Ext: 139
DVG Tech Solutions LLC.
(a WBE/MBE and E-Verify Employer)
666 Plainsboro Rd, Suite 1010, Plainsboro NJ 08536
Phone: (609) 888 6198 | Fax: 609-228-6092
