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Kindly check the below given job description and let me know if you have any candidates.
Job Summary
We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect
and AWS Expert to join a dynamic team and assist with migration from legacy contact
center system to Amazon Connect. In this role, you will be responsible for the
assessment, design, development, and implementation of complex contact center
solutions leveraging Amazon Connect platform. You will work closely with cross-
functional teams, including product, engineering, and operations to deliver high-quality,
innovative, secure and scalable solutions that meet the evolving needs of the business
in a hyper-growth environment.
Key Responsibilities
• Design, develop, and implement complex contact center solutions utilizing the full
suite of Amazon Connect features, including IVR/contact flows, queues, agents,
and integrations.
• Develop and implement custom integrations with CRM systems (Salesforce,
ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business
applications.
• Optimize contact center performance by analyzing call flow data, identifying
bottlenecks, and implementing improvements to reduce call handling times and
improve customer satisfaction.
• Configure and manage Amazon Connect features, including voice and chat
capabilities, speech recognition, text-to-speech, and outbound dialing.
• Stay abreast of the latest advancements in contact center technology and
Amazon Connect features.
• Provide technical support, troubleshoot and resolve technical issues related to
Amazon Connect and its integrations.
Required Experience
• 5+ Years of experience in Contact Center technologies and Cloud Architecture
• 5+ Years of hands-on experience Amazon Connect and AWS
• 2+ Years of experience using Terraform