Role – Senior Incident and Operations Manager
Location – Plano, TX OR Reston, VA Hybrid ( Rotational Shifts)
Duration: One-year contract
Key Responsibilities:
- Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
- Good communication skills (oral and written).
- Attention to detail.
- Deep expertise in:
- Enterprise infrastructure (on-prem and cloud hybrid)
- AWS Cloud Computing (Certification required)
- Cloud Architecture, Security Framework, System Operations, Network, Database, and Development/DevOps.
- Perform analysis, design, and implementation of solutions to issues in the environment.
- Represent solutions to management for approval.
- Implement and oversee enterprise-level IT systems and services.
- Lead critical incident response efforts and root cause analysis.
- Lead critical application releases and implementations.
- Interface and maintain partnerships with vendors and service providers.
- Represent the team in discussions with business, development, and management.
- Act as a subject matter expert for services/applications/infrastructure.
- Create dashboards, automation scripts, and tools to increase observability and reduce manual work.
Top Must-Have Skills:
- ITIL Certification is required.
- Proficiency in Office products (Excel, Word, Outlook).
- 10+ years of experience in cloud operations and engineering, along with development/scripting or cloud architecture experience.
Education/Experience:
- Bachelor's degree.
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Mohd Adil | Executive – Talent Acquisition M: +1 469-552-7783 | E: mohd.a@twsol.com
INDIA | NORTH AMERICA | MIDDLE EAST |
Teamware Solutions does not encourage acceptance of any fees, payments, gifts, or other benefits in cash or in kind from any potential candidates seeking employment with the organization.Knowledge of such instances should be immediately communicated to [email protected]