Blog

Hello ,

My name is Rajat, and I am a Technical Recruiter at K-Tek Resourcing. We are searching for professionals for the below business requirements for one of our clients.

Please send me your updated resume at – [email protected] My number is 832 743 6754.

Job Title:  Mainframe support engineer

Location:  Dearborn, MI – Hybrid

Mode : Contract (6+ Months)  

Key Skills and Competencies:

• Strong L3 technical understanding of Omegamon and mainframe environments.
• Experience with IBM and manufacturer Omegamon updates and patch management.
• Ability to manage and execute change requests in complex IT environments.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication skills to manage customer interactions effectively.
• Proactive approach to maintaining high service quality and resolving issues in a timely manner.
• Performance Fine tunning

 Primary Responsibilities:

• Provide support for customer environments, ensuring the stability and seamless functioning of services.
• Perform updates to Omegamon environments in line with IBM and manufacturer recommendations.
• Serve as the main point of contact for all Omegamon-related inquiries and issues.
• Ensure readiness for audits and maintain compliance.
• Prepare, execute, and manage changes to Omegamon environments, addressing problems or updating products as needed.
• Actively participate in environment validations to ensure accurate and optimal setup.
• Contribute to Disaster Recovery efforts, ensuring effective and timely recovery plans.
• Keep support tools such as RCP, SharePoint, HC, and User Validation up to date.
• Attend and participate in scheduled and delegated meetings to provide updates and gather information.
• Open and act on tickets, problems, and PMRs to deliver second-level customer support.
• Maintain control over Omegamon access for customers and internal users.
• Participate in internal meetings with relevant teams to coordinate efforts and resolve issues.
• Apply Omegamon best practices, including maintaining historical files where necessary.
• Provide on-call support, responding promptly within defined response times.
• Create and maintain detailed documentation for customer environments to ensure accurate records.
• Respond to customer requests within agreed response times, ensuring high levels of customer satisfaction.
• Provide 24/7 support, with the majority of maintenance occurring during regular business hours.
• Offer support during monthly maintenance weekends or other planned activities as required.
• The role requires a proactive approach to maintain optimal system performance, minimize downtime, and deliver seamless customer experiences.