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• Works closely with product owners, scrum teams, customer service, and others to deliver an exceptional member experience.
• Production support: Assess and research inquiries from multiple business partners for resolution, coordinating with IT and/or vendors, and managing all relevant communication and updates with impacted stakeholders.
• Identifies potential problems, trends and system enhancements.
• Performs system testing, creating test scenarios, and production checkout.
• Assists in developing processes and performing system administration tasks as needed.
• Assists in determining requirements, impacts, developing documentation, procedures, and guides.
• Serve as an internal expert regarding use of the applications.
• Monitors and tracks systems performance and maintains problem logs. Evaluates and monitors coded data elements. Assists users in understanding business system functions.

• Health insurance experience is a plus.
• Bachelor’s degree in business administration preferred.
• In addition to degree, minimum 3-4 years proven working experience with business systems or equivalent external experience necessary. Strong project management skills needed.
• Knowledge of project management tools and business system methodology.
• Effective communication and analytical skills required to covey complex technical ideas, concepts and applications.
• Must be detail oriented and understand corporate objectives. Ability to follow through project life cycles. Experience in data analysis, testing and implementation.
• Works independently on projects, identifies and implements business systems solutions with minimal supervision.
• Good understanding of available resources to investigate, perform testing, analysis and present initial findings.
• Strong presentation skills required.

TECHNOLOGY & CONSULTING | AN INC. 5000 COMPANY [ 2022 | 2016 | 2015 | 2014]

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