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• The Principal Product Operations Manager will play a critical role in supporting the Client Marketplace Category Strategic Initiatives product portfolio by ensuring seamless execution of product operations of strategic initiatives. This role works directly with the product area leader. It involves documenting, monitoring, and effectively communicating portfolio progress to senior leadership while collaborating across a matrix of cross-functional teams (business, customer experience, store, partner platform teams and more). The role will oversee day-to-day operations, support planning activities, and help drive accountability among portfolio leads for both strategic and tactical deliverables.
• This position requires a highly organized and detail-oriented individual with exceptional communication skills, capable of managing complex workflows and aligning stakeholders toward shared goals. The ideal candidate will serve as a trusted partner, enabling operational excellence and keeping the portfolio on track for success.

You will be successful if:

• You have a strong understanding of what it takes to drive accountability, visibility, and efficient collaboration across the organization
• You are a problem solver passionate about streamlining processes to enhance operational efficiency
• You are data-driven and can identify opportunities to drive efficiencies
• You know how to evaluate strategies and operationalize the execution plan
• You are passionate about bringing together Business Strategy and Product Execution to enable the success of the Marketplace organization
• You are excited about streamlining processes and building and scaling effective operating models to support an ever-growing organization
• You are a mental athlete and have the passion for marketplaces, sellers, and customers, to be a champion across the entire Client organization
• You are biased for action, relentless about driving and owning the goal, and you are motivated by the responsibility of delivering the most crucial capabilities for long-term marketplace growth
• You can effectively translate complex technical requirements and projects into easily understandable terms for leadership and stakeholders.
• You can support the implementation and deployment of large, complex, and ambiguous projects.
• You are proficient in writing documentation and conducting training sessions to ensure team alignment and knowledge.

Top 3 Skills Needed or Required:

• Program Management
• Executive Reporting
• Data Analytics