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Job Description:
The SMAX Administrator will be responsible for configuring, maintaining, and optimizing the Service Management Automation X (SMAX) platform to support the organization's IT service management (ITSM) needs. This role includes customization, troubleshooting, performance monitoring, and integration with other IT tools.

Primary Responsibilities:
Configure and maintain SMAX modules (incident, problem, change, asset, and request management).
Develop and customize workflows, automation, and service offerings in the SMAX catalog.
Monitor system performance, perform updates and patches, and ensure data integrity.
Provide technical support for SMAX-related issues and escalate as needed.
Integrate SMAX with enterprise tools (monitoring tools, CMDBs, email systems).
Create custom reports and dashboards to track KPIs and SLA performance.
Train and support users for platform effectiveness.
Document configurations, processes, and troubleshooting guides.

Required Skills:

Service Management Automation X (SMAX) – Advanced, hands-on experience in configuration, administration, and maintenance.
IT Service Management (ITSM) – Strong understanding and experience with IT service processes (e.g., incident and change management).
Agile ALM Tools – Experience with tools used in agile environments for application lifecycle management.

Qualifications:

Experience: Minimum of 5+ years of hands-on SMAX administration or ITSM experience preferred.
Education: Hands-on experience with SMAX is prioritized over formal education.

Certifications: ITIL certification

Key Notes:

Top 3 Skills: SMAX, ITSM, Agile ALM Tools
Years of Experience: Minimum of 7+ years in SMAX and ITSM roles.
Education: No specific requirement; practical experience is the key qualifier.
Expenses: No travel or additional expenses covered by the client.