Hello,
My name is Piyush Parsai, and I am a Technical Recruiter for K-Tek Resourcing.We are searching for Professionals below business requirements for one of our clients. Please read through the requirements and connect with us in case it suits your profile.
Please see the Job Description and if you feel Interested then send me your updated resume at [email protected] or give me a call at +1832-660-0655.
Please don’t share an already submitted profile on HCL America.
Need only a local profile from Nashville, TN.
Job Title: Mainframe Support Analyst
Location: Nashville, TN
Duration: Long Term
implementation Partner: HCL America
Minimum Mandatory Skills: Mainframes COBOL JCL CICS DB2
Your role
Are you an expert when it comes Mainframes? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
We’re looking for a Tech support analyst to:
Are you an expert when it comes Mainframes? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?
We’re looking for a Tech support analyst to:
- Provide 24×7 Incident and Problem Management support of GWM Platforms.
- Provide technical expertise to facilitate investigation of complex technical issues.
- Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
- Leads technical team in support of operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups using an ITIL standards-based methodology.
- Facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions
- Define workarounds for known errors and initiate process improvements
- Maintain a knowledge database
Your Expertise
- Mainframe Developer Experience: Programming skills: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Easytrieve
- Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer etc.
- Experience in Production Support
- Experience in change management and incident management tools.
- Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up
- Ability to support multiple mainframe applications simultaneously.
- Ability to effectively run a triage call to resolve issues on time within SLA deadlines.
- Proactive in identifying, escalating, and addressing project issues and risks
- Experience in coordinating with offshore/onshore teams and delegating work
- Excellent Problem solving skills and an Entrepreneurial Attitude
- Excellent verbal and written communication skills
- Meeting facilitation and discussion moderation skills
- Strong organizational, interpersonal, and communication skills
Thanks & Regards
Piyush Parsai
+1832-660-0655.
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