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Hi,

I am Rakesh from Mighty Warner. I am trying to reach you for Job opportunity for Salesforce Business Analyst at Woburn, MA(Onsite).

Please share below details asap for quick submission:

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Salesforce Business Analyst 

Woburn, MA(Onsite)

It's important that resources have banking experience, specifically in commercial lending if they don’t have nCino.

If they have nCino that would be HUGEEE!!!

Role Expectations:

• The business initiates processes with minimal information (e.g., “I need this…”), so the BA must be a strong interviewer who can ask the right questions to fully understand business needs, not just agree with the request.
• The BA will work closely with developers, assist with QA, and support UAT, including developing test cases and explaining processes to the development team for production.
• Even without direct nCino experience, the candidate should assist with software upgrades and testing.

Required Experience:

• Strong experience in commercial banking/lending or nCino is essential. The terminology and concepts in commercial banking/lending systems are similar.
• The candidate should focus on identifying business needs rather than letting the business dictate specific solutions.
• Tenure will depend on the individual, not necessarily on years of experience.

Salesforce and nCino Integration:

• Salesforce is used for CRM, and nCino runs on Salesforce, making the two systems intertwined.
• Understanding Salesforce's organizational structure is critical for setting up opportunities and managing cases for clients.
• The CRM aspect is particularly important for the contact center, which tracks client interactions to provide a 360-degree view of the client’s history (e.g., outstanding loans, call history).

• Responsibilities
• Partner with stakeholders across business units (ex: Commercial Lending, Finance, Operations, Security and Compliance) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

• Required skills and qualifications
• Five or more years of experience in analytics and systems development
• Proven analytical abilities
• Experience in generating process documentation and reports
• Excellent communication skills, with an ability to translate data into actionable insights
• Knowledge or experience with Salesforce and/or nCino

• Preferred skills and qualifications
• Bachelor’s degree (or equivalent) in Business Administration, Information Technology or Computer Science
• Strong working knowledge of relevant Microsoft applications
• Proven ability to manage projects and user testing
• High proficiency in technical writing
• Banking experience