Oracle Service Cloud Engineer

Oracle Service Cloud Engineer
Location – Jersey City, New Jersey, US (Work Model – Hybrid – 2-3 days a week from Client office in New Jersey, USA office.)
Responsibilities
  • Strong Oracle RightNow implementation experience with below activities.
  • Agent console and CP customizations.
  • Chat, Knowledge & CP interfacing with custom portals.
  • Rules & Workflow Implementation.
  • eMail Management.
  • Custom Add-in development.
  • Custom Processes development.
  • REST API development.
Skills
Must have
  • Exp range – 7 – 9 years
  • Strong technical experience demonstrating a solid background on successful Oracle RightNow CRM implementations/upgrades.
  • Sound knowledge on AJAX, HTML/CSS, PHP.
  • Conduct operational support for Oracle RightNow CRM workspaces.
  • Define, document and align users profiles with business functions, create workspaces, and develop automated workflows.
  • Provide administrative support on a daily basis, including provisioning and de-provisioning.
  • Develop operational reports and dashboards, provide documentation of processes and procedures.
  • Troubleshooting experience in variety of technical issues.
  • Knowledge of SSO, SAML & OAUTH implementation.
Nice to have
  • Insurance domain exp.
  • Below trainings/certifications completed, is preferred o Oracle Service Cloud Administration o Oracle Service Cloud Analytics o Oracle Service Cloud Integration for Developers

[email protected]

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