Lead ServiceNow

Title:

ServiceNow Lead

Visa:

NOH1B /CPT

Location:

REMOTE

Duration:

6+ Months

MOI

Phone / skype

 

 

Job Responsibilities:

  • Assess and advise on platform function, performance, and availability.
  • Partner with other business functions to support cross functional projects and modernization initiatives across the organization.
  • Work with Architects and Developers to deliver services and tasks using workflows to manage process and meet business requirements.
  • Host and participate in project meetings and hold platform governance meetings to ensure proper alignment across multiple functions and towers.
  • Manage platform workload and SLA’s. Provide advice on how services are delivered with a vision for improvement.
  • Participate in Agile process, story discussions and other Agile process areas.
  • Participate in platform upgrades. Guides ITSM implementation tasks including but not limited to configuration, integration, testing, requirements gathering, and solution design. Strong technical acumen and capability, with demonstrated results.
  • Experience working with ITSM, HRSD, Strategic Portfolio Management modules.
  • Champion ServiceNow space and drive best practices. Provide platform support throughout the organization.
  • Identify, research, track, and solve technical platform issues. Responsible for team performance, tracking, quarterly reviews, and other KPI delivery

 

Skills and Experience Required:

Required:

  • 10+ years’ experience increasing management of ServiceNow platform and core process functions.
  • Established knowledge of ServiceNow and ITIL.
  • Knowledge of standard enterprise hardware, terms, functions, and equipment.
  • Strong written and verbal communication skills.
  • Skilled servant leader and able to manage a diverse team of IT professionals.
  • Experience working with a global team across multiple regions and time zones.
  • Experience working in a matrixed organization.
  • Working knowledge of various best practice frameworks including ITIL, service management, project management, etc.

Education:

  • Bachelor’s degree in computer science or related discipline.

 

Balraj Singh,

Technical Recruiter

Jersey City, NJ 07307

Email: [email protected]

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